FAQ

This mooncat storefront presents nail color, finish effects, themed sets and manicure accessories for customers to compare.

How is delivery time estimated?

An order normally moves through handling within 1–2 business days after payment authorization, then through estimated carrier transit of 3–5 business days after dispatch. Review the Shipping Policy for the delivery process.

Can I request a return or exchange?

We review requests for defective items and for qualifying non-defective items that are new, unused and in original condition. A changed preference or mistaken option can qualify when those conditions are met, and a request must be made within 30 days after delivery. Damaged, defective, wrong, incomplete or materially different goods may be reported. Please include the order number, checkout email and an explanation, plus photos or video where that helps document a product concern. Please use the steps in the Refund Policy before mailing.

Are a label and refund available?

Obtain approval and the exact return instructions before mailing. The package includes a free prepaid return label for an approved mailed return, no restocking fee applies, and exchange requests are considered according to review and inventory. We process and initiate an approved refund to the original payment method within 10 days; the financial provider can take longer to post it.

Where can I ask another question?

Checkout shows payment choices and tracking is provided when available. Visit Contact Us for assistance or read the Privacy Policy for data requests.