This policy explains how we consider return and exchange requests while preserving applicable consumer rights.
Eligibility and timing
We review requests for defective items and for qualifying non-defective items that are new, unused and in original condition. A changed preference or mistaken option can qualify when those conditions are met, and a request must be made within 30 days after delivery. Damaged, defective, wrong, incomplete or materially different goods may be reported. Please include the order number, checkout email and an explanation, plus photos or video where that helps document a product concern.
Approval before mailing
Contact umarashiru0011@gmail.com before sending anything. Damaged, defective, wrong, incomplete or materially different goods may be reported. Please include the order number, checkout email and an explanation, plus photos or video where that helps document a product concern. The mailing address shown on this site is not automatically a return warehouse.
Label, exchange and refund
Obtain approval and the exact return instructions before mailing. The package includes a free prepaid return label for an approved mailed return, no restocking fee applies, and exchange requests are considered according to review and inventory. We process and initiate an approved refund to the original payment method within 10 days; the financial provider can take longer to post it.